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Shipping & Returns

Order Fulfillment

Orders will be processed within 2 business days. Orders placed on Friday through Sunday will ship the following week. As soon as your package ships, you will receive an e-mail confirmation with a tracking number for your shipment.

Free Shipping

Any domestic order of $60 or more qualifies for complimentary shipping. Depending on the weight and size of your package, we will send your parcel via either USPS First Class or USPS Priority Mail. Free shipping does not apply to international orders.

Domestic Shipping Methods

Shipping charges will be automatically calculated during checkout, prior to the completion of your order.

Standard: The standard shipping rate for orders under $60 is a flat rate of $7.00. Standard shipments are sent via USPS First Class Mail or USPS Priority Mail. Orders are usually received within 3-4 business days.

Priority Mail Express: Express shipping rates are calculated based on the weight and dimensions of the package and the destination. Express shipments are sent via USPS Priority Mail Express. Orders are usually received within 1-2 business days.

Please note that delivery times exclude Sundays and holidays.

Store Pickup

For local customers, free store pickup is available at our Albuquerque tea boutique. Simply complete your order online and select Pickup as your delivery method during checkout. Most orders are ready for pickup in 1 business day. Once your order is complete, we will send an email notification with pickup instructions. Please bring your order confirmation email to pick up your order during store business hours.

International Orders

Canada: Shipments to Canada are via either USPS First Class Package International (delivery within 6 - 21 days) or USPS Priority Mail International (delivery within 6 - 10 days). Shipping rates are calculated based on the weight and dimensions of the package and the destination.

Other International: All other international shipments are via USPS Priority Mail International (delivery within 6 -12 days). Shipping rates are calculated based on the weight and dimensions of the package and the destination.

International orders may incur additional customs charges upon delivery. Check with your local carrier for information on customs charges.

Return Policy

We take great care in sourcing our teas and tea ware and want you to be happy with your purchase.

Tea Ware: Items can be returned for store credit or a refund if returned within 30 days of delivery. Returned items must be unused and in new condition. We do not offer refunds or exchanges for items returned after 30 days of delivery. You must notify us first if you would like to initiate a return: info@thefragrantleaf.com

Tea: For food safety, we cannot accept returns of tea. If there is a problem with the tea you received, please contact us within 30 days of your order. We don't offer refunds or exchanges if a tea does not meet your personal taste but we do honor replacements for quality issues. We recommend purchasing a smaller amount to taste before committing to a larger purchase. Sample sizes of all teas are available to purchase.

Please note the following:

  • All return shipping charges will be paid by the customer unless items were damaged upon arrival.
  • Original and return shipping charges cannot be refunded unless the return was due to our error.
  • We recommend shipping your return via a trackable service such as USPS Priority Mail and retain your receipt. We are not responsible for returned items damaged or lost in transit.

Our return shipping address:

The Fragrant Leaf
Attn: Returns
3207 Silver Ave. SE
Albuquerque, NM 87106