To ensure freshness, all of our teas are packed to order in heat-sealed, foil
pouches that protect against light, air and moisture. All pouches have a zip-lock for easy resealing.
To ensure the best brewing results, each pouch carries a label with specific
brewing recommendations.
We offer two convenient ways of ordering:
Online: Place your order through our web site. We use a secure
server to ensure that any financial information you give us remains safe.
By phone: We encourage you to order online for the fastest possible service, but please feel free to call in your order. Call us at 1-505-263-6675, Monday-Friday 10am to 4pm CST. If you reach our voice
mail, please leave your name, phone number and time zone where you are located.
If you have any questions feel free to call us at 1-505-263-6675 or send us
email at info@thefragrantleaf.com
We recognize that many of our customers like to purchase a small sample of a specific
tea, before ordering a larger quantity. This is a great way to learn about new
teas. Our sample pouches contain
1/2 oz. of tea, enough to brew between 5 and 7 six-ounce cups.
We currently accept VISA, MasterCard, American Express, Discover and Diners Club.
There is no sales tax on tea. Non-tea items are subject to 6.625% gross receipts tax for
the residents of New Mexico only.
Order Turnaround Time: We ship most orders within 1 business day from the day you place your order.
Orders placed over the weekend (after 3:00PM on Fridays) are shipped no sooner than Monday.
Shipping Methods: We offer 2 shipping methods for delivery within the US: Standard and Express. Standard shipments are sent via USPS Priority Mail or FedEx Ground. Express shipments are sent via USPS Express Mail. Orders to PO Boxes, Hawaii, Alaska, Puerto Rico and all other US territories will be shipped via USPS Priority Mail only.
Delivery Times:
Standard: 3 to 5 business days.
Express: 1-2 days when ordered by 12 PM MST.
Please note that delivery times exclude weekends and holidays. We do not ship on Saturday or Sunday.
Our shipping charges for deliveries within the United States are
calculated according to the chart shown below:
| Order
Total |
Standard |
Express |
| Up
to $25 |
$4.95 |
$25.00 |
| Up
to $50 |
$5.95 |
$25.00 |
| Up
to $100 |
$6.95 |
$35.00 |
|
$100 or More |
Free |
$40.00 |
Shipping to Canada: We ship to Canada using USPS Priority Mail International. Please allow 6-10 business days for delivery. The shipping charge for Canadian orders is a flat rate of $18.50. Any additional import duties, customs and brokerage fees are the responsibility of the customer. We're sorry, express shipping services are not available.
All Other International Locations: Shipping charges will be quoted via E-mail once the weight of the package is determined. We will quote the Express Mail (EMS) rate as well as approximate shipping time. We will ship and charge for your order only after receiving your shipping charge authorization. Any additional import duties, customs and brokerage fees are the responsibility of the customer.
We offer complimentary gift messages for your gift order. Gift wrapping is available for an additional charge of $5.00 per order. For all "gift boxes", complimentary gift wrapping is included in the item price.
We want you to be happy with your purchase. If any item is damaged or fails to meet your
expectations, simply return it within 30 days of purchase and we will gladly
replace it, exchange it or refund your money.
We regret that we are unable to accept returns on tea and food items that have been opened. Additionally, we are unable to accept returns on special or custom orders.
To return an item, please indicate the reason for your return on your receipt, include it with your return and wrap the package securely. If you do not
have your receipt, please indicate your name, address, order number and
reason for the return on a separate piece of paper. Returns should be sent via the US Postal Service
to:
The Fragrant Leaf
Attn: Returns
PO Box 25327
Albuquerque, NM 87125
Please note that we can only refund original and return shipping costs if the return is a result of our error. For your security, please ship your return via insured USPS Parcel Post and retain your receipt. The Fragrant Leaf is not responsible for returned items damaged or lost in transit.
We consider all information about our customers, their orders and the products
they purchase or inquire about to be personal and confidential. We respect the
right to privacy and therefore, we will not disclose or sell any personal information
to others.
The Fragrant Leaf only requests the following personal information:
1. Customer name
2. Billing address
3. Shipping address (if applicable)
4. Phone/Fax numbers
5. E-mail address
6. Credit card number (for orders only)
7. Expiration date of credit card
This information will be used internally for processing customer orders, informing
customers of order status, and providing customers with product
updates.
At any time, you can opt out of receiving product updates from The Fragrant
Leaf by e-mailing us at info@thefragrantleaf.com.
This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering
system, and order data. Yahoo! automatically collects order information but
may only use this information in the aggregate. If you accessed this store through
Yahoo! Shopping, Yahoo! also automatically collects information about your shopping
experience. Please see the Yahoo!
Privacy Policy for more information about how Yahoo! uses this information.
This site has security measures in place to protect the loss, misuse and alteration
of the information under our control. Every purchase you make is absolutely
safe. We use Secure Sockets Layer (SSL), the industry standard for secure commerce
transactions to transmit your credit card information over the Internet. This
means your credit card number is encrypted during the transaction process, so
that the information cannot be read as it travels over the Internet.
